Business Travel Agency Tip: Understanding Flight Delay Compensation

Did you arrive at the airport, was the flight delayed or even cancelled? Flight delay compensation is an important topic that travelers should know, especially on business trips. Whether it is due to snow, security alarms or strikes, there are many reasons for flight delays and cancellations. But for whatever reason, this means you have to voluntarily stay at the airport for a longer period of time before you can go to your destination or go home. In addition, you may be entitled to flight delay compensation or refunds. Here are some important rules that can help you make sure you don't lose your pocket and make the most of the extra time you don't voluntarily get.

1. Know your rights

From obtaining a refund for all food and beverage expenses to getting a hotel or other transportation, you should know what you are entitled to. Therefore, if your flight is cancelled or seriously delayed, you will be protected by the Denial of Boarding Regulations [EU Regulation 261/2004 and Repeal Regulation [EEC] No. 295/91]. Unless otherwise requested, you can request financial flight delay compensation for cancelled or severely delayed flights:

For inter-EU flights of 930 miles or less, a fee of 250 Euros [£210]

Flight between 930 and 1,860 miles €400 [£330]

Other journeys [long-haul flights] 600 Euros [£500]

It applies to EU flights, including any flights departing or arriving with EU airlines from EU airports. In addition, depending on the distance traveled and the time of final arrival, your compensation may be reduced by 50%. This means that the reduced compensation applies to short-haul flights within two hours, medium-haul flights within three hours and long-haul flights within four hours. But keep in mind that flight delay compensation is only applicable if the airline is at fault [ie, it does not apply to God's actions, such as natural disasters, including earthquakes, volcanic eruptions or bad weather or political instability]. To request a flight delay, simply write to your airline stating the flight number, date, delay, and reason for the claim. Sometimes airlines try to offer you a voucher as a flight delay, but you don't have to accept a voucher, you can ask for a cash refund. If your airline refuses to pay you, please contact the Civil Aviation Authority [CAA] for support and advice. Please note that technical failures are not considered a special case unless they are caused by events whose nature or source is not part of the normal activities of the airline.

If the delay is at least five hours, your reimbursement will work. You should be reimbursed within 7 days to cover the cost of the ticket, the portion of the trip that has not passed, and the portion that has passed [provided these parts are useless]. Where applicable, you may even be entitled to the earliest return flight or diversion to your departure location and refund.

During the interruption of your trip, you should get help from the airline, including food, drinks, two free calls, fax or email, and accommodation and transportation to and from the hotel [if applicable]. This has nothing to do with the reason for the delay/cancel.

2. Networking

Making friends is always good, so why not use downtime to expand the network. Try to see the positives of handling flight delays. From a practical point of view, you may be able to share the cost, such as taking a taxi into the town. It may also be helpful to be friendly to airport staff. Especially in this case, they have encountered a lot of stressful and unfriendly customers, although delay/cancellation is not their personal fault. If you are friendly, they are likely to help you and may even give you some additional advice.

3. crashed into the airport lounge

Those who take a business class or become a member of the company's airline loyalty program or frequent flyer program will already enjoy fine wine and peanuts in the VIP lounge. This is a very quiet and relaxing environment. This may be the best option when you have to wait for a flight delay. However, if you are neither a business class passenger nor a member of the membership program, please note that in some cases these lounges are not exclusive and you can use them for around £20, which may be much cheaper. Get food and drinks from the airport bar.

In addition, desk agents in these lounges are often authorized for quick last minute bookings. Change, the number of people in the queue is usually very small. At least you need to wait for Wi-Fi and free snacks [or booze!]. If it is a flight cancellation or major delay and you are at the airport, please contact the airline you are travelling to immediately. To change your ticket and get advice on available options, it's a good idea to go to the airline's ticket office as soon as possible. Your business travel management company should continue to provide active phone support throughout the process, like Flightline Travel.

What are your main tips for handling flight delays and cancellations?

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